We offer discreet and secure shipping Australia-wide. In-stock dolls are located in Sydney and shipped domestically, with an estimated delivery time of approximately 1 week (remote areas may take longer). 

Pre-order dolls are shipped directly from our factory overseas via international couriers such as UPS or FedEx. 

Production and shipping for pre-orders typically take 4–7 weeks. All deliveries are made in plain, unbranded packaging to ensure privacy. 

Tracking is provided upon dispatch. We do not ship to P.O. boxes. Please double-check your delivery details to avoid delays. Fast, private, and reliable shipping is our priority.

Customs taxes and clearance fees are included in the price. No extra payments required. Tracking provided. 

Do not use a fake name—this may cause delivery issues. Sex Dolls Online is not responsible for such errors.

Sex Dolls Online - Australian Cancellation & Returns Policy

We understand that purchasing a sex doll is a significant decision. To ensure clarity and transparency, please carefully review our cancellation and returns policy, which aligns with Australian Consumer Law.

Cancellation Policy:

• Change of Mind:

• In accordance with Australian Consumer Law, we are not obligated to provide a refund or exchange if you simply change your mind.

• This includes cancellations due to affordability, personal circumstances, or any other non-product-related reasons.

• Cancellation Fees (In Exceptional Circumstances):

• If, at our discretion, a cancellation is permitted, the following fees will apply:

• Non-refundable payment processing and transaction fees (the amount varies per order).

• A flat cancellation fee of $100.

• Pre-Order Production:

• Once a pre-ordered doll enters production (typically within 2 days of order placement), cancellations are not accepted. This is due to the custom nature of these products.

• Shipped Orders:

• Once an order has been dispatched from our warehouse, cancellations and refunds are not possible.

• In-Stock Dispatched Orders:

• Once a in-stock order has been collected by our couriers, cancellations are not possible.

Returns & Refunds (Hygiene & Product Integrity):

• Used/Opened Dolls:

• Due to hygiene and trading standards, we cannot accept returns or provide refunds for dolls that have been:

• Washed.

• Used.

• Fully unwrapped.

• Once a doll is opened, it is considered a personal item and cannot be resold.

• Damage Due to Misuse:

• Damage resulting from improper care or handling (e.g., rips, tears) is not eligible for returns or refunds.

• TPE foot studs can naturally come out.

• It is the customers responsability to follow all care instructions.

• Faulty or Not as Described:

• Your rights under Australian Consumer Law are protected. If a doll is faulty or not as described, we will adhere to our obligations to provide a remedy (repair, replacement, or refund).