Our Promise:

• Authenticity Guaranteed: All sex dolls sold by Sex Dolls Online are 100% authentic, sourced from verified and reputable manufacturers. We are authorised distributors, ensuring genuine products.

• New and As Described: Every sex doll will arrive in new, original condition, functioning as intended and matching the description and images on our website.

• Your Confidence is Our Priority: We stand behind the quality of our products. To provide you with peace of mind, we offer a guarantee against significant defects or misrepresentation.

Guarantee Details:

• If your doll arrives damaged or significantly different from the description on our website, we will offer a replacement or a refund (if a replacement is unavailable).

• To assist in diagnosing any issues, we may request photos, videos, or additional information. In some cases, we may provide guidance for minor repairs.

• Inspection Upon Arrival:

• Inspect your doll thoroughly upon receipt, before any use.

• We recommend taking photos of the packaging and the doll during unboxing.

• Report any damage or discrepancies immediately using our Damage Report Form.

• Provide detailed information and supporting photos/videos in your report.

Used Dolls:

• Due to strict hygiene regulations, we cannot offer a full money-back guarantee on used dolls.

• To be eligible for a full refund or replacement, the doll must be in "as new" condition and in its original packaging.

• We will still attempt to help with any problems that arise after use, so please contact us.

What's Not Covered:

• Minor Imperfections:

• Minor cosmetic imperfections, such as skin blemishes, scratches, marks, compression marks, dents, micro-cuts, slight variations in skin tone or surface, loose or missing fingernails/toenails, loose or missing eyelashes, and minor makeup discrepancies, are not considered damage and are not covered by this guarantee.

• Injection sites and seam lines from the manufacturing process are also considered normal and not defects.

• Minor transport damage that can be easily repaired with our assistance.

• loose fingernails and eyelashes that can be easily reattached.

• Handmade Variations:

• As dolls are handmade, minor variations in makeup are expected.

• You will receive photos for approval before shipping. Any discrepancies should be addressed at this stage. We are not responsible for issues not raised during the approval process.

• Electrical Upgrades:

• Warranty on electrical upgrades may be limited. We will attempt to assist with repairs or refunds on a case by case basis.

• User Damage:

• Damage caused by mishandling or negligence, such as hyperextension of limbs or tears, is not covered.

• We reserve the right to assess the cause of damage.

• Customised Orders:

• Customised orders (e.g., specific skin color, nipple size) may not be eligible for a full refund. We will assess each case individually.

• This policy is in addition to your rights under Australian Consumer Law.