Sex Dolls Online - Australian Cancellation & Returns Policy

We understand that purchasing a sex doll is a significant decision. To ensure clarity and transparency, please carefully review our cancellation and returns policy, which aligns with Australian Consumer Law.

Cancellation Policy:

• Change of Mind:

• In accordance with Australian Consumer Law, we are not obligated to provide a refund or exchange if you simply change your mind.

• This includes cancellations due to affordability, personal circumstances, or any other non-product-related reasons.

• Cancellation Fees (In Exceptional Circumstances):

• If, at our discretion, a cancellation is permitted, the following fees will apply:

• Non-refundable payment processing and transaction fees (the amount varies per order).

• A flat cancellation fee of $100.

• Pre-Order Production:

• Once a pre-ordered doll enters production (typically within 2 days of order placement), cancellations are not accepted. This is due to the custom nature of these products.

• Shipped Orders:

• Once an order has been dispatched from our warehouse, cancellations and refunds are not possible.

• In-Stock Dispatched Orders:

• Once a in-stock order has been collected by our couriers, cancellations are not possible.

Returns & Refunds (Hygiene & Product Integrity):

• Used/Opened Dolls:

• Due to hygiene and trading standards, we cannot accept returns or provide refunds for dolls that have been:

• Washed.

• Used.

• Fully unwrapped.

• Once a doll is opened, it is considered a personal item and cannot be resold.

• Damage Due to Misuse:

• Damage resulting from improper care or handling (e.g., rips, tears) is not eligible for returns or refunds.

• TPE foot studs can naturally come out.

• It is the customers responsability to follow all care instructions.

• Faulty or Not as Described:

• Your rights under Australian Consumer Law are protected. If a doll is faulty or not as described, we will adhere to our obligations to provide a remedy (repair, replacement, or refund).