Frequently Asked Questions about Sex Dolls at Sex Dolls Online
Are sex dolls legal in Australia?
We strictly adhere to Australian laws regarding the sale of adult products. By placing an order with us, you confirm that you are:
18 years of age or older.
Legally permitted to view and purchase adult products in your location.
Product Compliance:
All our dolls meet the following Australian legal requirements:
Minimum height of 148cm.
Breast size of B-cup or larger.
Designed with adult facial features.
We categorically do not sell or supply dolls with child-like features. Any such products are illegal and will not be offered. We are committed to ethical business practices and will not engage with manufacturers that produce such items.
Our Commitment:
We are dedicated to providing high-quality adult products that meet all Australian legal standards. We prioritise customer safety and legal compliance.
Yes, we are an authorised retailer of genuine brands. We exclusively offer authentic, high-quality products, and our photos accurately represent the exceptional quality and realism you can expect.
What are sex dolls made of?
Our sex dolls are crafted from two premium materials: TPE (Thermoplastic Elastomer) and silicone.
What is the difference between insert and built-in vaginas?
Insert dolls: These dolls have a larger internal cavity designed to accommodate a removable insert masturbator for easy cleaning. Externally, the vaginal details are highly realistic and indistinguishable from built-in models.
Built-in dolls: These dolls have the nubs and pleasure points built directly into the doll, with no insert. The cavity is cleaned with a douche. Some prefer built-in for a more natural feel. Externally, the vaginal details are equally realistic.
What is better, TPE or Silicone sex dolls?
Both TPE and silicone dolls have their own advantages. Which material is better depends on the individual user's needs and preferences. For a detailed comparison of TPE and silicone, please see: TPE vs Silicone Comparison
How do I clean the doll?
We have a dedicated page with detailed instructions on how to clean your doll:Cleaning & Maintenance
Can I rent a sex doll?
No, we only sell new sex dolls. We do not offer rentals or any similar services.
Why don't you have smaller dolls?
It is illegal to sell dolls that could be perceived as underage (under 18) due to their size, facial features, or other attributes. This is a serious legal matter, and we adhere strictly to these regulations. For more information, please see: Underage Doll Information We prioritise the safety of our customers and ourselves and do not sell any products that could be considered borderline. We also cannot provide legal advice regarding products from other vendors.
Shipping & Delivery Information
Delivery Times:
In-Stock Dolls: Shipped from our Sydney warehouse, in-stock dolls typically arrive within one week (Australia). Remote areas may experience slightly longer delivery times.
Pre-Order Dolls: Shipped directly from the manufacturer, pre-order dolls require approximately 4-7 weeks for production and delivery (international air shipment via UPS or FedEx).
Customs & Taxes (Australia Only): All customs duties and clearance fees are included in the Australian customers' listed price. You won't have any additional charges for these. International customers, please contact us for details regarding customs and taxes in your region.
Warehouse Pickup: We offer depot pickup for both in-stock and pre-order dolls. Your address won't appear on the shipping label. We'll notify you when your doll is ready for collection. Please contact us to arrange warehouse pickup, as warehouse locations may vary. (Note: We do not use Australia Post for doll deliveries or warehouse pickups.)
Discreet Packaging & Billing: All orders are shipped in plain, unmarked boxes with no external indication of the contents. Billing is also discreet; transactions will not mention "sex" or "doll."
Accurate Information Required: Please provide accurate information, including your real name, when placing your order. While our packaging is discreet, using a false name can lead to delivery complications and potential loss of your package. We are not responsible for issues arising from incorrect information provided by the customer.
Payment Options
We accept payments via credit card, PayPal, bank transfer, and Buy Now Pay Later with Zip Pay, AfterPay & Klarna.
Trouble Adding to Cart
Please ensure all product options (size, color, etc.) are selected before attempting to add the doll to your cart. If you continue to experience difficulties, please contact us for assistance.
Returns & Exchanges: Due to the personal nature of our products, we do not accept returns or exchanges, particularly if the doll has been unwrapped, used, or washed. Our full cancellation and return policy is available here: Cancellation/Return Policy
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