Delivery Times:
- In-Stock Dolls: Shipped from our Sydney warehouse, in-stock dolls typically arrive within one week (Australia). Remote areas may experience slightly longer delivery times.
- Pre-Order Dolls: Shipped directly from the manufacturer, pre-order dolls require approximately 4-7 weeks for production and delivery (international air shipment via UPS or FedEx).
Customs & Taxes (Australia Only): All customs duties and clearance fees are included in the Australian customers' listed price. You won't have any additional charges for these. International customers, please contact us for details regarding customs and taxes in your region.
Warehouse Pickup: We offer depot pickup for both in-stock and pre-order dolls. Your address won't appear on the shipping label. We'll notify you when your doll is ready for collection. Please contact us to arrange warehouse pickup, as warehouse locations may vary. (Note: We do not use Australia Post for doll deliveries or warehouse pickups.)
Discreet Packaging & Billing: All orders are shipped in plain, unmarked boxes with no external indication of the contents. Billing is also discreet; transactions will not mention "sex" or "doll."
Accurate Information Required: Please provide accurate information, including your real name, when placing your order. While our packaging is discreet, using a false name can lead to delivery complications and potential loss of your package. We are not responsible for issues arising from incorrect information provided by the customer.